Improving access to government services for people and business

Vision

People go online as the most common way of getting government services because government has ensured this channel best meets user needs.

 

Initiatives on this part of the Goverment ICT Roadmap

Common capabilities for improving access to government services for people and business

  • Generally available now
    • Government Web Standards
    • Government Logon services
  • Planning stage
    • Reusable Web environment
    • Identity Verification Service
  • Concept stage
    • Customer Information Management
    • Call Centre Processes and Technology
    • Service Pattern Standardisation
    • Standard Biometric
    • Government Online Service Points

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