Guide to Online Participation

The Guide to Online Participation will help State servants identify and develop exciting and innovative ways to engage with New Zealanders in policy and service design and delivery.

The State Services Commission gathered the input and advice from members of a wide-ranging Participation Community of Practice. The Community has involved people from central and local government, academia, the private sector, civil society organisations and international participation specialists. The guide is to help agencies reap the benefits and mitigate the risks of online participation, and to produce better designed and more responsive policies and services.

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Content in this section

  • Implementation - Manage

     SnapshotVoices"The technology is lovely but where is public participation valued? If we don’t have buy-in from civil servants and MPs we won’t get far." -- Workshop participant

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  • Introducing the Guide to Online Participation

    The Guide to Online Participation is helping State servants identify and develop exciting and innovative ways to engage with New Zealanders in policy and service design and delivery.This work contributes to achieving a world-class professional State Services. For more information and insight, visit the Good Practice Participate website.

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  • Resources

    The Good Practice Participate website will provide you with a constantly expanding pool of information on online participation.

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  • Implementation - Evaluate

    SnapshotVoices"The richness comes from the interaction between online and offline. So how do we use the ICT to enrich the experience of public participation?" -- Workshop participant

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  • Implementation - Design

     SnapshotVoices"The public is often asked to participate at the wrong stage, and on the wrong things. There is a lot of poor design of opportunities to participate." -- Workshop participant

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  • Principles - snapshot

    Sound principles can stand the test of time.This section sets out the core principles for online participation.

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  • Purpose - snapshot

    This section defines the scope and purpose of the Guide to Online Participation.SnapshotVoices"We like everything to be instant, that’s why we carry our phones around with us all the time." -- College student"If we regard the law as programming code, then we currently have a cathedral model with outdated code which is poorly executed. What we need is to shift to open source code where success is predicated on 'release early, release often' and where 'many eyeballs make bugs shallow'." -- Workshop participant

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  • Overview

    A guide for navigating online participation. This section provides a quick introductory tour of the main issues addressed in the Guide to Online Participation.When government engages, Online Participation - an IntroductionWelcome and Kia OraE-government is about putting people first. It’s not just about technology – it’s about making government work for everyone.

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